As you may have read, the application for my UnionBank EON Visa Debit card went smoothly. However that is not the case with the activation of my card.
April 14,2012, I went to the nearest UnionBank branch to change the PIN on my card. I noticed that UnionBank have less branches than other competing banks here in the Philippines. Once I arrive at the branch of my choice, I changed my PIN immediately though their ATM and it went smoothly. I then left the branch and night after I got home I registered my card online.
April 18, 2012 around 4:50 pm, I receive an email from UnionBank stating that my account has been successfully enrolled to their Internet Banking. I was glad since I should be able make my first transaction online. I tried to log into my account and it went through. For the first time I was able to see it's interface.
I searched the internet for online traders for my Liberty Reserve account. I need someone to convert my Philippine peso to U.S. Dollars. This should happen, I will transfer my the money from my UnionBank account to exchanger's UnionBank account and the exchanger should transfer fund to my Liberty Reserve with the appropriate amount.
I found a trusted online e-currency exchanger from Sulit.com.ph, pcx_contact. Read review about pcx_contact here.
I tried transferring plentiful amount of money from my Visa EON account to the exchanger's Visa However, I was receiving "Transaction not allowed" message. I kept trying, however transfer was still in vain. I guess I need 24hours before my account would be activated.
The day after, April 19, 2012, I tried to transfer again but still it does not allow me to. I got UnionBank's Customer Service phone number and I called them. I stated my problem to the first CSR I got into. He put me on-hold for a while and the call got disconnected. I tried to call again and
I explained my problem to the next CSR and I got put on hold again and It got disconnected after a while. I tried to call again and I was not able to because my phone ran out of prepaid credits. I was getting upset since I just loaded Php 150.00 for my mobile device which was all consumed by calling UnionBank. They don't even call back clients when call got disconnected. I reloaded my prepaid account and called again. The CSR told me I should wait another 24hours for my account to be activated. I was contented since my problem was answered. It should be resolved in 24 hours.
April 20,2012, I tried to transfer funds again, but still I got the same "Transaction not allowed" message. I tried again after a few hours, even after the 24 hour mark was over, still, the problem persists. I was very frustrated and I called their Customer Service again. The CSR created a report for me.
I was going to school when my phone rang. I answered it and learned that call was from UnionBank. They informed me that I should go to my home branch to resolve the issue. I was frustrated over the phone and I told the CSR that I received an email from them last April 18 stating that I should be able to transfer funds. I asked her why can't I do that and why should I go to the home branch to resolve the issue. It will be too much of a hassle for me to do that. However, she stated that she just called me to have me informed. Yes, I know that the CSR couldn't be much of a help and I said my goodbye to her. I know I won't be able to go to the home branch that day and for the week since I will be working from 10 am to 7 pm. The only time I will be able to will be on my work off which is Thursday and Friday. A week from this point. Even though I was frustrated I couldn't do anything.
About a week later, April 26, 2012, I went to my UnionBank home branch in Makati Avenue. I stated my problem to the lady there. She checked my account in their system and told me I shouldn't be receiving the "transaction not allowed" message since the account is not blocked. She asked me when was the last time I tried to transfer funds. I could really recall that time and told her about a week ago. She gave me the number to that branch and advised me to call her if I would still receive the message.
I was tired when I got home. I contacted my exchanger and I tried to transter again. FINALLY, the transaction went through! I was happy and made my first few investments online.
Know about my trusted exchange by reading my review here.
Learn where I invest by on my next post...
J.Chris
Image courtesy of FreeDigitalPhotos.net
1 comments:
I have a problem transferring money to my Liberty Reserve account and I'm getting desperate until I stumbled on this blog. Thank you very much for this information!
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